An expanded model of logistics service quality: Incorporating logistics information technology. Universiti Malaysia Kelantan.īienstock, C. The relationship between resource, capability, innovation, logistics performance, and competitive advantage (Doctoral thesis). Third-party Logistics (3PL) market statistics - 2027. Logistics Information Management, 14(4), 235-242. Logistics in the Internet age: Towards a holistic information and processes picture. Based on the findings, it can offer opportunities for further research on the relationship and influence of these variables on other similar companies in other countries.Įngkos Achmad Kuncoro, Bina Nusantara UniversityĪlshawi, S.
Meanwhile, innovation and credibility improve competitiveness toward sustainability of 3PL. Moreover, the factors that drive competitiveness of LSP are price, service, people, and network. The result is the recommendation of the competitiveness model for 3PL that the providers can apply to achieve its sustainability. Then, the data were analyzed using NVivo 10 software. The data were unstructured interviews with 10 middle managers with the job position of leader and manager. The participants were 10 LSP operating in Indonesia: Kühne + Nagel, FedEx, Damco, DB Schenker, APL Logistics, Panalpina, Agility Logistics, TNT Express, Röhlig Logistic, and Rhenus Logistic. The applied sampling technique was purposive and snowball. The research method was explorative with a qualitativeobservation approach. The research also identified factors and relationships of their competitiveness and sustainability. The research explored logistical process and identified factors that built the competitiveness of LSP, such as Third-Party Logistics (3PL) in Indonesia. With the rise of competition and challenges for Logistics Service Providers (LSP) in Indonesia, competitiveness and sustainability are needed. Sustainability, competitiveness, Logistics Services Providers (LSP) Abstract